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Contact Luméri

We are here to help. Whether you have a question about your order, need styling advice, or simply want to get in touch, our team is ready to assist you.

Business Information

Business Name: Luméri GbR
Address: Dabringhauser Straße 111, 51067 Köln, Germany
Email: support@lumeriluxury.com
Phone: +49 155 63175286 / +49 152 2765 9533
Business Hours: Monday – Friday, 9:00 – 18:00 CET

For the fastest response, please contact us by email. We aim to reply within 24–48 business hours.

Send Us a Message

Wenn Sie Fragen oder Probleme haben, kontaktieren Sie uns bitte über das untenstehende Formular. Bitte geben Sie Ihre Bestellnummer (z.B. #LUM1234) im Feld „Grund“ an, um eine schnellere Bearbeitung zu gewährleisten.

Für Rücksendungen oder Umtausch,
bitte hier eine Rücksendung oder einen Umtausch beantragen.

Wir machen Dinge, die besser funktionieren und länger halten. Unsere Produkte lösen echte Probleme mit sauberem Design und ehrlichen Materialien.

Häufig gestellte Fragen

Alles, was Sie über Luméri wissen müssen

General Questions

What is the Luméri brand philosophy?

Luméri is a curated dialogue between fine jewelry and contemporary couture. We believe luxury should be accessible without compromising on the artistry of the materials or the precision of the silhouette.

Where are your products shipped from?

To ensure we offer the most diverse and high-quality collections, we work with global fulfillment partners. Most of our boutique jewelry and clothing are dispatched from our specialized international warehouses in Europe and Asia to ensure they reach you in the most efficient timeframe.

Shipping & Delivery (Europe Focus)

Do you deliver across all of Europe?

Yes. We currently offer dedicated shipping to the European Union and surrounding regions. Whether you are in Paris, Berlin, or Madrid, Luméri delivers directly to your door.

How long will my order take to arrive?

Quality takes time, but we move quickly.

Processing: 1–3 business days.
Shipping: Most European orders arrive within 7–12 business days. You will receive a tracking number the moment your order departs our warehouse.

Will I have to pay customs or import duties?

For most orders within the EU, duties are included or minimal. However, as customs policies vary by country, any local import duties or taxes are the responsibility of the recipient.

Jewelry & Clothing Quality

What materials are used in Luméri jewelry?

We prioritize longevity and skin-safety. Our collections primarily feature 18k Gold Plating, 925 Sterling Silver, and high-grade Cubic Zirconia. Each product page contains a detailed "Materials & Care" section for your specific piece.

How do I choose the right size for clothing?

Every Luméri garment includes a specific size guide in the product description. As our silhouettes range from structured to fluid, we recommend measuring a similar item you own to ensure a perfect fit. If you are between sizes, we generally suggest sizing up for the best drape.

Returns & Exchanges

What is your return policy?

We want you to be captivated by your purchase. If you are not entirely satisfied, we offer a 14-day return window from the date of delivery. Items must be unworn, with all original Luméri tags and packaging intact. Note: For hygiene reasons, earrings are non-returnable unless faulty.

My item arrived damaged. What should I do?

We maintain strict quality control, but if an item reaches you in less-than-perfect condition, please contact us at support@lumery-luxury.com within 48 hours of delivery with a photo of the damage. We will arrange a priority replacement for you.

Payment & Security

Is my payment information secure?

Absolutely. Our store is built on a secure 256-bit encrypted platform (the same level used by major banks). We never store your credit card details, and we offer secure checkout via Stripe and PayPal.