please-generate-8k-cinematic-photo-with-jewelry-and-clothing-and-background-should-be-more-light-pink-or-white - LUMÉRI

Luméri

Hecho con cuidado y amado incondicionalmente por nuestros clientes.

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Contact Luméri

We are here to help. Whether you have a question about your order, need styling advice, or simply want to get in touch, our team is ready to assist you.

Business Information

For the fastest response, please contact us by email. We aim to reply within 24–48 business hours.

Send Us a Message

Si tiene alguna pregunta o problema, contáctenos utilizando el formulario a continuación. Por favor, incluya su Número de Pedido (por ejemplo, #LUM1234) en el Motivo para una asistencia más rápida.

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por favor Registre una Devolución o Cambio Aquí.

Hacemos cosas que funcionan mejor y duran más. Nuestros productos resuelven problemas reales con un diseño limpio y materiales honestos.

Preguntas Frecuentes

Todo lo que necesitas saber sobre Luméri

General Questions

Luméri is a curated dialogue between fine jewelry and contemporary couture. We believe luxury should be accessible without compromising on the artistry of the materials or the precision of the silhouette.
To ensure we offer the most diverse and high-quality collections, we work with global fulfillment partners. Most of our boutique jewelry and clothing are dispatched from our specialized international warehouses in Europe and Asia to ensure they reach you in the most efficient timeframe.

Shipping & Delivery (Europe Focus)

Yes. We currently offer dedicated shipping to the European Union and surrounding regions. Whether you are in Paris, Berlin, or Madrid, Luméri delivers directly to your door.
Quality takes time, but we move quickly.

Processing: 1–3 business days.
Shipping: Most European orders arrive within 7–12 business days. You will receive a tracking number the moment your order departs our warehouse.
For most orders within the EU, duties are included or minimal. However, as customs policies vary by country, any local import duties or taxes are the responsibility of the recipient.

Jewelry & Clothing Quality

We prioritize longevity and skin-safety. Our collections primarily feature 18k Gold Plating, 925 Sterling Silver, and high-grade Cubic Zirconia. Each product page contains a detailed "Materials & Care" section for your specific piece.
Every Luméri garment includes a specific size guide in the product description. As our silhouettes range from structured to fluid, we recommend measuring a similar item you own to ensure a perfect fit. If you are between sizes, we generally suggest sizing up for the best drape.

Returns & Exchanges

We want you to be captivated by your purchase. If you are not entirely satisfied, we offer a 14-day return window from the date of delivery. Items must be unworn, with all original Luméri tags and packaging intact. Note: For hygiene reasons, earrings are non-returnable unless faulty.
We maintain strict quality control, but if an item reaches you in less-than-perfect condition, please contact us at support@lumery-luxury.com within 48 hours of delivery with a photo of the damage. We will arrange a priority replacement for you.

Payment & Security

Absolutely. Our store is built on a secure 256-bit encrypted platform (the same level used by major banks). We never store your credit card details, and we offer secure checkout via Stripe and PayPal.